Track My Order

Please enter you tracking number below. if your tracking number doesn't work feel free to contact us at support@handmadesoapclub.com.

 

Top Questions

Handmade Soap Club accepts USD in the US and the Canadian dollar in Canada. At this time, we are only able to offer CAD via Shop Pay checkout. 

All subscription orders will be made in USD.

Yes, we do accept PayPal for orders in USD!

Have additional questions about PayPal?

We accept all major debit and credit cards as well as PayPal, Apple Pay, and Google Pay for one-time orders.

For subscription orders, we accept all major debit and credit cards as well as PayPal. All transactions are SSL-encrypted & PCL-compliant.

When we submit a refund for you, that refund is processed immediately on our end.

Depending on your bank and the payment method used, the time that it can take for the amount to be reflected back on your original payment method can range.

Stripe and PayPal are two of the payment methods we use to process customer payments.

If you've purchased from our website directly using your credit card/debit card, Stripe submits refunds to your customer’s bank as soon as we process your refund, at which point it can take 5-10 business days to show up in your bank account.

If you've used Paypal to complete your purchase, your refund processing time can vary based on the payment method used:

  1. If you've used a credit card or a debit card through PayPal, it may take 30 days for the refund amount to appear on your card statement.
  2. If you pay with a bank account, your refund will initially go back to the PayPal balance before being moved back to the account. It may take up to 5 business days for the refund amount to appear back in your bank account balance.

For more information on Stripe's refund policies, please visit the Stripe website here.

For more information on PayPal's refund policies, please visit the PayPal website here.

Product Questions

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Billing

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Shipping

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Account Questions

Having an account is the best way to make sure you're taking advantage of all that Dr. Squatch offers! With an account, you can view your order history, set up a subscription, change your scents, add items to upcoming renewals, and more!

Click HERE to create an account!

  1. Enter your first name and last name
  2. Enter the email you'd like to use (or an email you've used for your recent order)
  3. Choose a strong password!
  4. Once you have created the account, make sure to head on over to your email to verify and activate it. Then, you're ready to indulge in luxury!

Just make sure you use the same email that you used when you placed your order, because all orders are tied to the email used when placing that order - that way, all of your existing order info and any subscriptions you have will show up there!

To login to your account, all you have to do is click the “Login” button in the upper right corner of our website!

If you haven’t made an account, get to it! Making an account will allow you to view your order history, track orders, start a subscription, and more! Click HERE to create an account, and make sure to use the email you’ve used for past orders!

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Subscriptions

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Gift Card Questions

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Promo/Discount Code

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My Orders

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